Client Services

Help Center

Find instant answers to common questions, get product support, or connect with us.
Where's my order?

Get the latest order status updates

Track My Order
Tutorials & Guides

Learn dip powder with our free tutorials

Education Center
Return an Item

We accept returns within 30-days of purchase

Start a New Return

Product Information

You can find tutorials and step-by-step guides in our Education Center.

We offer free tutorials, videos, and product guides available in our Education Center to help guide you step-by-step to mastering dip powder.

Please review important safety information before using Dip Powder to ensure a damage-free manicure:

EMCHI Product Safety Information

Order Assistance

We'll notify you about the status of your order every step of its journey to you, but you can always track your package here.

We're sorry about that, if you've experience an issue with your order or delivery, please contact us so we can get it corrected quickly.

You can use any of the following payment methods to place your order:

Credit/Debit: American Express, Discover, MasterCard, and Visa

Digital Wallet: Apple Pay, Google Pay, Shop Pay, or PayPal

You can also redeem an EMCHI Gift Card to complete your order.

You can redeem a Gift Card or Promo Code during checkout by entering the code and clicking Apply.

Only 1 promo code can be applied per order, and some promo codes can only be applied for specific items.

You may apply multiple Gift Cards to an order, however Gift Cards cannot be used to purchae an order that also contains a new Gift Card.

Shipping + Pickup

Yes, all U.S. orders over $45 are eligible for free shipping.

You can find more information about Shipping & Delivery here.

We offer shipping throughout the United States and Canada for all online orders.

For international customers, you may be able to find EMCHI available at one of our salon partners or distributors. Use our Salon Locator to find your nearest retailer.

Due to shipping carrier restrictions, we may not be able to ship some items to specific destinations.

Typically most orders arrive within 3-5 days. You'll be shown the most accurate estimate during checkout.

If you're in a rush, we offer expedited shipping options to get your order in as quickly as 1-2 working days. Shipping times reflect the time from when your package has been picked up by the courier and is en route. Shipping estimates do not include processing time.

We are pleased to offer Click & Collect services on all eligible in-stock items, allowing you to buy online and pickup at your nearest salon location for free as soon as the next day.

When available, you'll see Click & Collect options on the product page and during checkout, allowing you to choose your preferred pickup location.

Most orders are ready for pickup within 1-3 days, and you'll receive an email/text when your order is ready for pickup. A photo ID and your order number are required for pickup.

Returns

We accept returns on most item within 30-days of purchase.

For health and safety concerns, we are unable to accept a return on any product that has been opened or the safety seal removed. Additionally, Final Sale items and Gift Cards cannot be returned once purchased.

You can get started with a new return, replacement, or exchange online:

Begin a New Return

Can't find the answer?

We'd be happy to help, get in touch with an Advisor below: