Welcome to Client Services

How may we help you today?
Track Your Order

Manage + track your orders with myEMCHI

Order Status
Salon Locator

Discover where EMCHI® is available near you

Find a Salon
Tutorials & How-To

Step-by-step tutorials, guides and instructions

Education Center

New to Dip?

Master dip powder with our free step-by-step course, featuring printable guides, easy instructions and video tutorials:

Dip 101

Creating Single-Color Manicures

FAQs

Learn more about us and find instant answers to common questions.

You can find step-by-step instructions, video tutorials and more educational resources for free at the EMCHI Education Center.

For more information, please visit our Product Safety page.

Placing an order

Learn more about shipping, delivery and returns before placing your order.

We offer shipping throughout all 50 U.S. states, and select parts of Canada.

Some items may have shipping restrictions and can only be shipped via Ground Delivery, which may not be available to all destinations. We'll notify you at checkout before placing your order if there are items in your order that require ground delivery.

United States: Enjoy Free Shipping on all orders over $45.00 USD, or starting from $6.95 USD for economy delivery.

Canada: Enjoy Free Shipping on all orders over $150.00 CAD, or starting from $9.95 CAD for economy international delivery.

EMCHI is pleased to offer a variety of payment options for online orders, including American Express, Discover, Mastercard and Visa credit, charge and debit cards.

You may also choose a One-Click Checkout payment method, including Apple Pay, Google Pay, and Shop Pay.

EMCHI consistently delivers the highest caliber of quality on all of our products. We are proud to offer some of the finest dip powder and nail preparation products available, at consistent pricing everyday.

At this time, we do not offer or accept promotional or discount codes, so you can rest assured you are receiving the best price every time you shop with us.

Alternatively, you are invited to shop our Online Outlet Store, for savings on discontinued products.

If you have an EMCHI eGift Card code you can apply it during checkout.

Enter the code in the "Apply Gift Card" box, and click "Redeem".

Note, some purchases, such as subscriptions, may not be purchased with a gift card and may require a secondary form of payment. Gift cards cannot be used to purchase additional gift cards.

Get help with your order

Learn more or get support for an order you've placed with us.

If you need to cancel or modify an order, please contact us within 30-minutes of placing the order.

Once an order has shipped, we are unable to cancel or modify it.

We're sorry that your experience wasn't what you should expect.

If you've received an order that's been damaged, is missing items, or is incorrect, please contact us so we can make it right as quickly as possible.

Contact Us

We make returns easy, just login to your myEMCHI account and select "Return Items" to begin a return. Returns are accepted within 30-days of purchase on all eligible items.

We'll cover the cost of return shipping and issue an EMCHI Store Credit, valid for 180-days once issued for any future order at emchinails.com. If you'd prefer to receive a refund to your original form of payment, we'll deduct the return shipping costs from your total refund amount.

Once your return has been delivered to us, please allow 3-10 business days to inspect and process your return.

We'll issue a refund will be issued once your return has been processed. Store credit can be used instantly once issued, while refunds to the original form of payment may take a few banking days to appear on your statement, depending on your bank/card issuer's policies.

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