Client Services

Pro Support

Dedicated service, exclusively for Professional Members.
Where's my order?

Get the latest order status updates

Track My Order
Tutorials & Guides

Learn dip powder with our free tutorials

Education Center
Return an Item

We accept returns within 30-days of purchase

Start a New Return

Order Assistance

We'll notify you about the status of your order every step of its journey to you, but you can always track your package here.

All approved Professional Members enjoy an exclusive pricing discount for all online orders, automatically applied during checkout.

If your business' purchasing volume exceeds $25,000 per year, you may be eligible for special pricing agreements. Contact us for more information.

We're sorry about that, if you've experience an issue with your order or delivery, please get in touch with us here so we can get it corrected quickly.

You can redeem a Gift Card or Promo Code during checkout by entering the code and clicking Apply.

You may apply multiple Gift Cards to an order, however Gift Cards cannot be used to purchae an order that also contains a new Gift Card.

Please review important safety information before using Dip Powder to ensure a damage-free manicure:

EMCHI Product Safety Information

Shipping + Pickup

Based on your destination and order amount, the most accurate shipping rates will be calculated for your order during checkout.

Rates start as low as $6.25 USD

We offer shipping for online purchases throughout the United States.

If your business is located outside of the U.S., please contact us directly to place your order to ensure we can offer the best shipping options and quoted rates.

Due to carrier restrictions, country import laws, and applicable duties, we may be unable to ship all items to every destination.

All Professional online orders typically arriving within 5-8 business days.

For international customers, delivery times may be extended.


We accept returns on most item within 30-days of purchase.

For health and safety concerns, we are unable to accept a return on any product that has been opened or the safety seal removed. Additionally, Final Sale items and Gift Cards cannot be returned once purchased.

You can get started with a new return, replacement, or exchange online here.

Salon Locator

When registering for the Professional Program, we utilize the provided information about your business, including physical address, phone number, website, and information to create your business listing on the Salon Locator.

If your business information changes, please Contact Us to update your information.

Contact Pro Support

Get in contact with our dedicated team, to assist with any questions, placing an order, or product support: